Returns and Refund Policy

Thank you for shopping at Mobile Buzz BD. We want to ensure your complete satisfaction with every purchase you make from our ecommerce website. In the event that you need to return a product, we have outlined our return policy below:

Eligibility for Returns:

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Returns are accepted within 10 days from the date of delivery.

Return Process:

  • If you wish to return a product, please contact our customer support team within the specified return period. You can reach us via 01746-283699.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions.
  • Please ensure that the product is securely packaged to prevent any damage during transit.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.
  • We recommend using a reliable shipping service with tracking information to ensure the safe return of the product.
  • We are not responsible for any damage or loss that may occur during the return shipping process.

Refund Process:

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • If the return is approved, a refund will be initiated to your original method of payment.
  • Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider.

Non-Returnable Items:

Certain items are not eligible for return due to hygiene reasons or other considerations. These include, but are not limited to, earphones, screen protectors, and phone cases. Please check the product description for any specific return restrictions.

Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on product availability and your preference.
  • Please keep in mind that our return policy applies only to purchases made through our ecommerce website. For in-store purchases, please refer to our in-store return policy.

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to help!

Note: This return policy is subject to change without prior notice. Please refer to the return policy in effect at the time of your purchase.